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Terms and Conditions

1. Terms and Conditions

These Terms and Conditions apply to all hair and makeup services provided by Sara Chisholm Artistry. By paying the deposit, the client acknowledges and agrees to these Terms and Conditions.

 

2. General Provisions

  1. Sara Chisholm Artistry operates as an independent contractor and not as an employee of the client.

  2. Any amendments to this Agreement must be made in writing and agreed upon by Sara Chisholm Artistry.

  3. The deposit must be paid at the time of booking to secure the date.

  4. This Agreement constitutes the entire understanding between the client and Sara Chisholm Artistry and supersedes all prior arrangements, whether written or verbal.

 

3. Bookings

  1. A non-refundable and non-transferable deposit is required to secure a booking:

    • 1–2 people: $30 deposit; remaining balance due on the day after services are completed.

    • Group bookings (3+ people): $100 deposit; remaining balance due 7 days before the appointment in one payment.

    • Weddings: 50% deposit; remaining 50% due 4 weeks before the wedding date in one payment.

  2. Bookings are not confirmed until the deposit has been received.

  3. Deposits are non-refundable.

 

4. Booking Times

  1. A start and finish time will be agreed between the client and Sara Chisholm Artistry. Each service requires approximately one hour for makeup or one and a half hours for hair and makeup.

  2. All persons receiving services must be ready and available at the scheduled time.

  3. All services for more than one person must occur consecutively at the same location.

  4. Failure to attend at the agreed time constitutes a breach of this Agreement, and any deposits or monies paid will be forfeited.

  5. Sara Chisholm Artistry is not responsible for delays caused by the client or their party.

 

5. Booking Changes

  1. Once a booking is secured and the deposit paid, any change requests must be communicated as soon as possible.

  2. Sara Chisholm Artistry will make reasonable efforts to accommodate changes but is not obligated to do so.

  3. If agreement on changes cannot be reached at least 48 hours before the original booking, the booking will be cancelled (refer to Section 13 – Cancellations).

  4. If someone in the client’s party cancels, the total quoted amount remains unchanged. Another person may be substituted in their place.

  5. If a delay is caused by the client or their party, this may affect service completion.

  6. If the booking exceeds the scheduled time by no fault of Sara Chisholm Artistry, an overtime fee of $50 per 30 minutes will be charged and invoiced the following day.

 

6. Additional Charges

  1. Travel fee: Travel is included for Gold Coast bookings, excluding Gold Coast Hinterland.

  2. Outside areas: Travel fees for locations outside the Gold Coast (including the Hinterland) start from $50.

  3. Tolls and parking: Any applicable tolls or parking fees will be charged to the client.

  4. Airfare and accommodation: If required, all travel-related costs (airfare, hotel, transport, parking) are payable by the client.

  5. Early morning fees: A $50 fee applies for bookings before 6:00am.

  6. Assistant fees: For bookings of six (6) or more people, or where time is limited, an assistant and/or additional artist may be required and charged at the same rate as the primary artist.

  7. Additional charges: All assistants and/or additional artists incur the same travel, toll, and overtime fees as outlined above.

 

7. Satisfaction Guarantee

  1. Services will be completed to the client’s satisfaction within the agreed timeframe.

  2. Acceptance of the completed service constitutes acknowledgment that it meets the client’s expectations.

  3. Any dissatisfaction must be expressed before the end of the appointment.

  4. Failure to do so releases Sara Chisholm Artistry from all liability, and no refunds will be offered after completion of services.

 

8. Trial Makeup

  1. Trial sessions are available upon request.

  2. Trial appointments are limited to two (2) hours.

  3. Fees for trial sessions are charged at Sara Chisholm Artistry’s discretion.

 

9. Service Location and Requirements

  1. The service location is chosen by the client but must meet minimum requirements:

    • A suitable table or workspace for setup.

    • Access to working electrical outlets.

    • Adequate lighting (natural or artificial).

    • A high chair or bar stool if possible.

  2. Parking at or near the venue must be provided by the client.

  3. Sara Chisholm Artistry and/or additional artists will not perform services in bathrooms.

  4. If the workspace is unsafe, unsanitary, or unsuitable, services may be refused, and payments will not be refunded.

 

10. Health and Safety

  1. Services will not be performed on wet hair unless a blow-dry has been booked.

  2. Clients must arrive with clean, makeup-free faces.

  3. Wearing a button-down shirt is recommended.

  4. Sara Chisholm Artistry reserves the right to refuse service to anyone displaying symptoms of illness or contagious conditions.

  5. All tools and brushes are sanitized between clients.

  6. If the working environment is unsafe or unsanitary, services will be terminated immediately.

  7. Aggressive, inappropriate, or illegal behaviour from the client or their party will result in immediate termination of services without refund.

  8. Children must be supervised at all times and kept away from the work area.

  9. Sara Chisholm Artistry accepts no liability for any injury to a child, whether supervised or unsupervised, at any time during the booking.

 

11. Limitation of Liability

  1. Sara Chisholm Artistry is not liable for delays or non-performance due to illness, accidents, acts of God, or other events beyond control.

  2. Sara Chisholm Artistry is not responsible for any claim, loss, damage, or injury to any person or property arising directly or indirectly from its services.

  3. Sara Chisholm Artistry is not liable for any allergic reaction, known or unknown, informed or not informed.

  4. Any damage caused to equipment or products by the client or their party must be reimbursed on the day of service.

  5. Sara Chisholm Artistry is not liable for work completed by any substitute artist, assistant, or additional artist engaged for the event.

 

12. Payment

  1. Final balance is due as follows:

    • Weddings: 4 weeks prior to the event.

    • Groups (3+ people): 7 days before the appointment.

    • 1–2 people: After services are complete, on the day.

  2. Payment must be made in one transaction via bank transfer unless otherwise agreed.

  3. Cash payments must be made before services begin and only if pre-approved.

  4. The person paying the deposit is responsible for all remaining payments.

 

13. Cancellations

  1. In the unlikely event that Sara Chisholm Artistry cancels due to circumstances beyond their control, another artist will be arranged where possible.

  2. If no replacement is available, all deposits and payments will be refunded within two (2) weeks.

  3. Sara Chisholm Artistry reserves the right to terminate this Agreement for any breach of these Terms and Conditions.

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